Life Cover
Server and network problems quickly translate into missed deadlines and lost revenue. With a 'Life Cover' support contract in place our consultants will securely take control of your server to fix the problem, without even coming on-site.
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Call for advice trouble shooting, upgrades and problem fixes for your iSeries hardware, operating software and licensed programs, Lotus Notes & Domino, and local or wide area network. |
With remote telephone support from £75 per month, Life Cover provides you with peace of mind at a cost that makes sense.
How will Life Cover benefit my business?
What can I expect from Life Cover?
How does it work?
What does it cost?
What if I need on-site help?
What if I have bespoke applications?
How will Life Cover benefit my business?
No matter how big your company is, how many offices you have, or if you already have an internal IT team, Life Cover can bring benefits to you.
A small organisation with no in-house IT staff: Life Cover ensures that you can have a wide range of support services when ever you need them.
A medium-sized company: Remote support is an efficient, flexible solution that keeps your systems running, and frees up your IT staff to focus on strategic tasks.
A multi-site operation with shared IT resource: There's no need to wait for an in-house IT consultant to be dispatched to your premises as our team can access your system remotely to reduce downtime. Our team brings years of experience in operating computer systems in different environments, allowing them to provide reliable day-to-day assistance to ensure that any problems are rectified rapidly and that your systems perform at the peak of their effectiveness.
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What can I expect from Life Cover?
At Life IT we are able to provide support for a complete range of services. This ranges from iSeries hardware and software, through to local area and wide area networks and includes services such as:
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Upgrade support |
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Operating system fault diagnosis |
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LAN fault diagnosis |
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Hardware fault diagnosis |
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Advice and guidance on “how to use . . .” |
Quite simply, we provide any combination of application, operational and technical support no matter what your environment, no matter how long support is projected for. We tackle complex systems where a combination of requirements would normally mean that more than one party is required.
Our support infrastructure includes cover 365 days a year, with a 24 by 7 support service available on request. Working to agreed service levels for response and fix times, we provide a wide range of first or second line support services.
As an IBM Premier Business Partner, we extend our services with IBM hardware and software licensing, renewals & replacement.
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How does it work?
When you need our assistance contact the Help Desk to speak with one of our trained specialists. The details of all new calls will be entered on our Call Logging System, the priority of the call will be agreed, and the call will be allocated a call number.
The call will be logged and the Help Desk will endeavor to answer the question asked. If this cannot be done, a technical consultant will then be tasked, by the Help Desk, to respond to the call. If necessary, they will securely access your system to fix the problem. Once a call is referred, an initial investigation/problem determination will be carried out and if befitting, the priority of the call may be amended. The Help Desk operator will be kept informed by the technical consultant of the progress of the call until it is resolved. Should a technical consultant be required to visit a customer this will be charged at the normal daily consultant rate.
The Help Desk is available from 09:00 to 18:00, Monday to Friday, excluding bank holidays although additional, out of hours cover may be arranged in advance for an additional cost.
During business hours, telephone support will be provided by calling 01625 548111 and requesting connection to the Help Desk.
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What does it cost?
Comprehensive remote support from just £75 per month!
There are three levels of support available, each agreement has an allowance of call units (each unit is 15 minutes) with time spent on a call being debited against this allowance. Each month, a report is generated for you, detailing calls received, tasks worked on, and the units used and those remaining. Life Cover replaces the need for you to pay call-out charges to a number of support suppliers and/or hiring an (extra) member of IT staff. You're in control, the amount of IT support is controlled by you and if required you can easily purchase additional Life Cover.
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What if I need on-site help?
Occasionally, IT problems may occur where remote support is not possible. To combat this Life IT also offer on-site support should you need it. In addition to support call resolution, we can also provide on-site consultancy for:
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PTF's and upgrades - for example OS400 V5R3 or Lotus Notes Domino V7 |
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Systems administration |
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Server Consolidation – Windows, AIX, Linux on iSeries |
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Performance tuning |
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HA & DR |
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Security reviews |
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Hardware installation |
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Application development |
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Training |
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Holiday cover |
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What if I have bespoke applications?
We support bespoke applications for a wide range of clients, for further information see application support.
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