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*noMAX Support
As part of your annual *noMAX support & maintenance fee, Life IT provides access to a team of qualified noMAX technician's via our UK based help desk - with all the associated service levels you'd expect from an IBM Premier Business Partner each call is logged and tracked through to conclusion.
*noMAX support includes:
You'll also be granted access to our *noMAX on-line support forum within which customers and users are able to record and share their experiences with the noMAX product suite. The support forum is made up of three separate areas - the support forum itself, product information and FAQ's.
Your annual *noMAX maintenance also entitles you to operate the latest version of *noMAX and as a customer you can rely on our experience and expertise in *noMAX software upgrades to help you reap the benefits of each new release.
Should it be required we are on standby to ensure the smooth running of any DR situation, and can provide addtional operational support during periods of absence such as holidays or sickness. |
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“With Life’s support the process of implementing and supporting the new system has been significantly less complicated than we expected and we feel we have been in control of the project all along.”
Jem Clayton, IS Manager Renold Chain
"With the help of Life IT, installation of *noMAX was a simple, quick and cost effective solution to a complex problem that has already delivered business benefits and return on investment for our charity.”
Dan Hall, Technical Services Manager, NSPCC
“Within my standard *noMAX annual support & maintenance fee I have access to a team of UK based Life IT *noMAX technician's. If we need assistance, we make one call which is usually resolved the same day".
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