Application Support
The key to our
Application Support is that it's 'tailored' to your exact
requirements, with the flexibility to increase the resources and
hours of cover as required. We offer any combination of
application, operational and technical support to save you time and
budget and providing peace of mind.
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Not all applications are static and support is not
just about reacting to problems.
Our application maintenance services encompass all
things we do to modernise, mobilise and integrate your existing
applications.
We include planned maintenance activities to
keep your applications in tip top shape performing software
upgrades, application changes and end user training when
necessary.
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The cost of
application support varies depending on what you'd like us to do
and when you'd like us to do it. Experience tells us that by
looking at the number and types of calls your users make and the
hours of support cover you require we can provide a fixed price
support service.
Many of our clients
use this service to release their in-house team from legacy
application support, allowing them to be focused on strategic
projects, and our service ensures users are supported at all times
and within agreed service levels.