Support:+44 (0)1625 547979 | Email: info@lifeit.co.uk

Operational Support

Operational Support

Operational support is delivered in a variety of ways, depending on your specific requirements. From full 24 by 7 operations to month end support and holiday cover, we can tailor a fixed price solution to fit seamlessly with your IT department.

Typical operational support services include: 

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- Maintenance of operational procedures

- Completion of operational tasks

- User account management

- Job scheduling

- Correction, fixes and enhancements

- Management & escalation of issues

- Monitoring & reporting

 

You can select a fixed-price annual support contract and out-source all your operational support to us, or we can work in tandem with your own support team to deliver a seamless service to your users. We also offer call-off contracts where units can be used for support or combined with our other services for maximum flexibility.  

With a Life support contract you have access to a multi-skilled team with hardware, operating system and application skills. This lets you access all the expertise you need in one phone call - for your whole environment.

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What our clients are saying

"Life IT are doing a great job providing a very professional and efficient service. They are
almost silently efficient and just get things done - only escalating issues when necessary.

Their expertise in the AS400 is a key strength ensuring a real depth to their service and they keep us up to date with advances in technology too. I don't have to worry about a thing."

John Geary, IT Service Delivery Manager

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