Operational Support
Operational support
is delivered in a variety of ways, depending on your specific
requirements. From full 24 by 7 operations to month end support and
holiday cover, we can tailor a fixed price solution to
fit seamlessly with your IT department.
Typical operational
support services include:
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- Maintenance of operational procedures
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- Completion of operational tasks
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- User account management
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- Job scheduling
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- Correction, fixes and enhancements
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- Management & escalation of issues
- Monitoring & reporting
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You can select a fixed-price annual support
contract and out-source all your operational support to us, or we
can work in tandem with your own support team to deliver a seamless
service to your users. We also offer call-off contracts where units
can be used for support or combined with our other services for
maximum flexibility.
With a Life support contract you have
access to a multi-skilled team with hardware, operating system and
application skills. This lets you access all the expertise you need
in one phone call - for your whole environment.