Technical Support
We recognise that our
customers are looking for efficient and effective management of
their IT infrastructure, and
that they need to increase their focus on core business functions
rather than IT management. So we offer a wide range of technical
support services including System i, System P, Domino and SQL Server, to
proactively monitor the availability and performance of
your systems within a fixed price contract.
Typical services completed within our technical support
contracts include:
 |
|
- Troubleshooting & resolution
of issues |
|
|
- Upgrades & fixes |
|
|
- Systems administration |
|
|
- Performance tuning |
|
|
- Security reviews |
|
|
- Hardware & software installation |
This approach to
support gives clients a controlled and predictable IT expenditure,
with the flexibility to accommodate a wide range of services
which extend far beyond remedial support services.